SHIPPING 

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Before we get into specifics, let us be clear on our shipping "philosophy":

  • We want to get things to you as quickly as humanly possible
  • We are not in business to "profit" from shipping; and most of the items in our store ship completely FREE
  • Undercommit; overdeliver

Our primary shipping service is UPS Ground. Our "ground" services typically take 3-5 business days from coast-to-coast (our products ship from one of our 5 warehouses throughout the country). 

Delivery Time

Delivery Time is dependent on 2 factors: 

  1. "Availability". Every product detail's page will show a value similar to "Usually Ships same business day". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. We do our best to ship items out as quickly as possible. 
  2. The method of delivery - our Free shipping method UPS ground service. If you would like to expedite your order please email us at rugged4x4store@gmail.com with your order ID and level of service you would like.

    Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

We love fast and convenient service. Most of the products in our store include free shipping in the list price! Sit back and enjoy hassle free shopping with Rugged 4x4. 

Calculating Cost

We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at rugged4x4store@gmail.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, please contact us prior to purchase to ensure you are fully aware of the manufacturers and items that are not returnable to our company. 

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rugged4x4store@gmail.com.

Closeout and bargain items (if applicable)
Only regular priced items may be refunded, unfortunately closeout or bargain items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %>

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the address given in your refund approval form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

All items are subject to a 15% restocking fee